Refund Policy

Provider: itligt ("Solvgent", "we", "us", "our")
Domains: solvgent.com / solvgent.app
Billing inquiries: billing [at] solvgent [dot] com

This Refund Policy explains when Solvgent issues refunds on subscription fees, the conditions that apply, and how to request a refund. It supplements Section 4.6 of our Terms of Service; in the event of a conflict, the Terms of Service control.

1. Default rule: subscription fees are non-refundable

Solvgent subscription fees are billed in advance for the chosen billing period (monthly or annual) and are non-refundable once charged, except as expressly provided below or where a refund is required by applicable law.

Cancelling a subscription stops future charges but does not by itself trigger a refund of fees already paid for the current period. See our Cancellation Policy for how cancellations work.

2. When we issue refunds

We issue refunds in the following situations:

1. Termination by Solvgent without cause mid-period. If we terminate your subscription without cause partway through a paid billing period, we will refund the pro-rated unused portion of the period.
2. Uncured material defect. If a documented material defect in the Service prevents reasonable use of a core feature you paid for and we fail to cure it within thirty (30) days of your written notice to billing [at] solvgent [dot] com , you may request a pro-rated refund of the affected portion of the billing period.
3. Founding-pilot guarantee. If you are on the founding pilot and Solvgent does not ship at least two weeks of approved content per brand within the first ninety (90) days, you may request a full refund of pilot fees paid. See the Pilot Agreement for full terms.
4. Statutorily required refunds. Where applicable consumer-protection or local law requires a refund or right of withdrawal, we will honour it. This applies primarily to consumer purchases; Solvgent is a B2B service and most customers contract as businesses for which statutory cooling-off rights do not apply.
5. Duplicate or erroneous charges. If you were charged twice for the same period or charged after a confirmed cancellation, we will refund the duplicate or erroneous amount promptly upon verification.

3. What is not refundable

• Used portions of a billing period (e.g., partial months of a monthly plan that has been used).
• Add-on usage fees that have already been consumed (e.g., extra generation credits, additional brand slots, overage usage).
• Annual plans cancelled mid-term where the customer simply no longer wishes to use the Service. The annual plan remains active through the paid term; we will not renew it.
• Third-party pass-through fees (e.g., payment-processor surcharges, taxes, foreign-exchange differences) that have already been remitted.

4. How to request a refund

Email billing [at] solvgent [dot] com from the email address associated with your account. Please include:

• Your organization name and account email.
• The invoice or charge ID (visible in your in-app billing portal).
• The reason you are requesting a refund.

We acknowledge refund requests within one (1) business day and decide within five (5) business days. If a refund is approved, we process it through the original payment method via our payment processor (Stripe).

5. Processing time

Once approved, refunds are issued to the original payment method. Funds typically appear on a customer's statement within five (5) to ten (10) business days of issuance, depending on the card issuer or bank. We do not control the bank's processing time and cannot expedite it.

6. Chargebacks

If you believe a charge is incorrect, please contact us first at billing [at] solvgent [dot] com . We resolve nearly all billing concerns more quickly than the chargeback process. Filing a chargeback without first contacting us may result in your account being suspended pending resolution.

7. Contact

itligt
7533 S Center View Ct Ste N
West Jordan, UT 84084
United States
Billing: billing [at] solvgent [dot] com
General: hello [at] solvgent [dot] com

Last updated: 2026-05-19. This Refund Policy is maintained on an ongoing basis. Material changes will be announced in-app and via email at least 30 days before they take effect.