Cancellation Policy

Provider: itligt, a registered DBA in West Jordan, Utah ("Solvgent", "we", "us", "our")
Domains: solvgent.com / solvgent.app
Cancellation requests: billing [at] solvgent [dot] com

You can cancel your Solvgent subscription at any time. This page explains how to cancel, when the cancellation takes effect, and what happens to your data afterward. This policy supplements Section 13.1 of our Terms of Service. If there is a conflict, the Terms of Service control.

Automatic renewal

Paid Solvgent subscriptions renew automatically. A monthly subscription renews each month, and an annual subscription renews each year, for a period of the same length, at the then-current price for your plan. Renewals continue until you cancel. You will receive notice of any price change before it takes effect, as described in Section 4.9 of the Terms of Service.

To stop renewal, cancel before the next renewal date using the steps in Section 1 below.

1. How to cancel

You can cancel a Solvgent subscription in two ways:

1. Online, from the in-app billing portal. Sign in at solvgent.app, open Settings → Billing, and click Cancel subscription. Confirmation is shown on screen and a confirmation email is sent to the account owner within minutes.
2. By email. Send a cancellation request from the email address associated with your account to billing [at] solvgent [dot] com. Include your organization name. We process email cancellations within one (1) business day and send a written confirmation when the cancellation is recorded.

2. When cancellation takes effect

Cancellation takes effect at the end of your current billing period. Until that date, you keep full access to the Service at the plan you cancelled from. We do not pro-rate or partially refund the current period. For refund situations, see our Refund Policy.

• Monthly plans: access continues until the end of the current monthly billing date, then ends. No further charges are made.
• Annual plans: access continues until the end of the paid annual term. If you cancel before the renewal date, the plan will not renew and no further annual charge is made. If you do not cancel, the annual plan renews for another annual term.
• Pilots: 14-day exit clause on either side, as described in the Pilot Agreement.

3. No minimum term for monthly plans

Solvgent does not require a minimum term for monthly plans. Monthly plans can be cancelled at any time and will not renew after cancellation. Annual plans are billed for a twelve-month term and renew automatically unless cancelled before the renewal date, as described above.

4. What happens to your data after cancellation

After cancellation takes effect, your account moves to a read-only export state for ninety (90) days. During that window you can:

• Sign in to download your content, brand assets, and analytics exports.
• Request a full data export by emailing privacy [at] solvgent [dot] com.

After the 90-day window, customer data is deleted from production systems and removed from encrypted backups on our standard rotation. Deletion can be requested earlier under the Data Processing Agreement and our Privacy Policy.

5. Re-activating a cancelled subscription

If you decide to come back within the 90-day grace window, we can re-activate your account in place with your prior brands, content history, and feedback memory intact. Email billing [at] solvgent [dot] com and we will issue a new subscription at the then-current pricing.

6. Cancellation initiated by Solvgent

We may suspend or terminate your subscription for material breach of the Terms (for example, failure to pay or prohibited use). Where we terminate without cause partway through a paid period, we pro-rate and refund the unused portion as described in the Refund Policy.

7. Contact

itligt, a registered DBA in West Jordan, Utah
West Jordan, Utah, USA
Billing: billing [at] solvgent [dot] com
General: hello [at] solvgent [dot] com

Last updated: 2026-10-24. Material changes to this Cancellation Policy will be announced in-app and via email at least 30 days before they take effect.